Contact

We are glad you are here. Whether you have a question about an order on its way, need help choosing between two sizes, or simply want to say hello, our team is here for you.

Looking after our customers is the part of this work we care about most, so please do not hesitate to write. We read every message and answer it ourselves.

Customer Service

Email: info@jennaandkeller.com
Phone: +1 937 528 1421
Business days: Monday to Friday, 9:00 AM to 6:00 PM (ET)
Saturday and Sunday: Closed

Our customer service is available from Monday to Friday between 9:00 AM and 6:00 PM (ET). We reply to every message within 24 hours. Outside our opening hours, email is the fastest way to reach us and your message will be answered the next business day.

Need Help With Something?

Here is how we can help you faster:

Order status: waiting on a tracking update? Check our Track Your Order page, or write to us and we will look it up.
Returns or exchanges: something not quite right? Tell us what happened and we will sort it out. The full terms are in our Return & Refund Policy.
Product questions: unsure about fit, fabric or sizing? Ask away. Every product page carries its own size chart, and we are happy to help you choose.
Collaborations or press: reach out. We are always open to a conversation.

Quick Tip

If you are writing to us about an existing order, include your order number so we can help you faster. You will find it in your confirmation email.

You can also read our FAQ, our Shipping Policy and our Return & Refund Policy.

We are a small team rather than a call center, and we care about the pieces we put in front of you. Thank you for being here.

Talk soon,
The Jenna & Keller team

Store name: Jenna & Keller
Company name: Senft Media LTD
Company address: Charilaou Xylophorou 13, Agios Athanasios, Limassol, 4103, Cyprus
Warehouse address: 1012 W 51st St, Savannah, Georgia, 31405, United States — not a return address
Company registration: HE 483732
Tax ID: CY60271399I
Email: info@jennaandkeller.com
Phone: +1 937 528 1421