Privacy policy

Last updated 28 August 2026.

This Privacy Policy explains how Jenna & Keller, operated by Senft Media LTD, collects, uses and protects your personal information when you visit or make a purchase at jennaandkeller.com.

Who We Are

The controller responsible for your personal information is:

Senft Media LTD Charilaou Xylophorou 13 4103 Agios Athanasios Limassol, Cyprus Company registration: HE 483732 Email: info@jennaandkeller.com Phone: +1 937 528 1421

Information We Collect

Information you give us. When you place an order or contact us, we collect your name, billing and shipping address, email address, phone number and the details of your order. Our payment processor collects your payment details; we never receive your full card number.

Information collected automatically. When you browse the store we collect device and browser information, your IP address, time zone, the pages you view, the products you look at, and how you arrived at the site. This is collected through cookies, log files and similar technologies.

Information you choose to share. If you subscribe to our emails, leave a review or write to customer service, we keep what you send us so we can respond and follow up.

How We Use Your Information

  • To process, pack, ship and confirm your order
  • To answer your questions and handle returns and refunds
  • To screen orders for fraud and protect the security of the store
  • To improve the store, our product range and our service
  • To send you marketing emails, but only if you have asked us to
  • To comply with our legal and tax obligations

Who We Share It With

We do not sell your personal information, and we do not share it with anyone who is not directly involved in getting your order to you or running this store. The parties we work with are:

  • Shopify, which powers this online store and processes orders on our behalf
  • Payment processors, which handle your card details and the transaction
  • Shipping carriers and our warehouse, which need your name and address to deliver your order
  • Email and analytics providers, which help us send order updates and understand how the store is used

We may also disclose information where we are legally required to do so, or to protect our rights.

Cookies

Like most online stores, we rely on cookies to make our site work smoothly. You can find details about the specific Shopify cookies we use at https://www.shopify.com/legal/cookies. Cookies are small text files placed on your device. We use them to keep your cart working, to remember your preferences, to measure how the store is used, and to make our advertising more relevant. You can block or delete cookies through your browser settings, but parts of the store, including the cart and checkout, may stop working correctly if you do.

How Long We Keep It

We keep your order information for as long as we need it to fulfill your order, handle any return, and meet our accounting and tax obligations. Marketing data is kept until you unsubscribe.

Your Rights

You can ask us at any time to:

  • Tell you what personal information we hold about you
  • Correct information that is wrong or out of date
  • Delete your personal information, where we are not required to keep it
  • Stop sending you marketing email

Email info@jennaandkeller.com and we will respond within 30 days. We will never charge you for making a request, and we will never treat you differently for having made one.

California residents. If you live in California, the CCPA and CPRA give you the right to know what personal information we collect and why, the right to have it deleted, the right to correct it, and the right to opt out of its sale or sharing. We do not sell your personal information. To exercise any of these rights, email us at the address above.

International Transfers

Senft Media LTD is registered in Cyprus, and some of our service providers are located outside the United States. This means your information may be transferred to and processed in countries other than your own. Wherever it goes, it is protected by the same standards described in this policy.

Security

We use SSL encryption across the whole store and work only with PCI DSS compliant payment processors. Details are in our Payment Policy. No method of transmission over the internet is completely secure, but we take every reasonable step to protect your information.

Children

This store is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, email us and we will delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date at the top always shows when it was last revised.

Contact Information

Store name: Jenna & Keller
Company name: Senft Media LTD
Company address: Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus
Warehouse address: 1012 W 51st St, Savannah, GA 31405, United States — not a return address
Company registration: HE 483732
Tax ID: CY60271399I
Email: info@jennaandkeller.com
Phone: +1 937 528 1421
Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)
Saturday and Sunday: Closed
Contact page

We aim to respond to every inquiry within 24 hours. See also our Shipping Policy and our Terms of Service.