Shipping policy

Last updated 28 August 2026.

Every order placed at Jenna & Keller ships free of charge within the United States. There is no minimum spend and no shipping charge is added at checkout.

Where We Ship

We ship to all 50 states of the United States, including Alaska and Hawaii. We do not currently ship outside the United States, and we cannot deliver to freight forwarders.

Processing Time

Our order cut-off is 3:00 PM Eastern Time. Orders placed before 3:00 PM ET on a business day start their processing window that same day. Orders placed after 3:00 PM ET, at the weekend or on a public holiday start their processing window on the next business day.

Processing takes 1 to 3 business days. Business days are Monday to Friday and do not include weekends or public holidays.

Transit Time

Once your parcel leaves our warehouse, delivery takes 3 to 10 business days.

Total Delivery Time

Processing and transit together mean you can expect your order 4 to 13 business days after you place it. This is an estimate, not a guarantee: weather, carrier delays and peak periods such as Black Friday and December can add a few days.

Shipping Costs

Free shipping on every order, with no minimum spend. The price you see on the product page is the price you pay. We do not charge handling fees, and there are no customs charges or import duties for you to pay.

Tracking Your Order

As soon as your parcel is handed to the carrier you will receive a confirmation email with a tracking number. It can take up to 24 hours for the first scan to appear. If your tracking has not updated for more than five business days, email us at info@jennaandkeller.com and we will chase it for you.

Split Deliveries

If you order several items they may arrive in more than one parcel, and not necessarily on the same day. You will receive separate tracking for each parcel, and you are never charged extra for a split delivery.

Incorrect Addresses

Please check your shipping address carefully before you confirm your order. If you spot a mistake, email us at info@jennaandkeller.com within 12 hours and we will correct it if the parcel has not yet been dispatched. Once an order has left the warehouse the address can no longer be changed. Parcels returned to us because of an incorrect or incomplete address will be refunded once they arrive back, minus the cost of the return shipment.

Lost or Damaged Parcels

If your parcel is lost in transit, or arrives damaged, contact us at info@jennaandkeller.com within 14 days of the expected delivery date. Send a photo where the item is damaged and we will replace the order or refund it in full, at no cost to you. See our Return & Refund Policy for how refunds are processed.

Our warehouse address is not a return address. Returns require an approved return request and a return address that we provide by email. See the Return & Refund Policy.

Contact Information

Store name: Jenna & Keller
Company name: Senft Media LTD
Company address: Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus
Warehouse address: 1012 W 51st St, Savannah, GA 31405, United States — not a return address
Company registration: HE 483732
Tax ID: CY60271399I
Email: info@jennaandkeller.com
Phone: +1 937 528 1421
Hours: Monday to Friday, 9:00 AM to 6:00 PM (ET)
Saturday and Sunday: Closed
Contact page

We aim to respond to every inquiry within 24 hours. See also our Return & Refund Policy and our Terms of Service.